Managing attendees and their tickets

Need to process a refund, update ticket details, or view your attendee list? Here’s how to do it.

Viewing attendee list

In your Rubric account, go to Events, select your event, and click View Purchases for a complete list of attendees.

Use the search function for specific attendees or sort the list for easier navigation.

Editing ticket details & processing refunds

• Editing tickets: Click Edit beside a ticket in the attendee list to:
  • Modify dietary requirements.
  • Transfer tickets or change name (update with the new attendee’s name and phone number).
  • Update seating preferences.
  • Refund or cancel tickets.
• Refunds: Any refunded amount is returned to the original payment card within 10 business days. For mass refunds, email Rubric Support with a list of ticket IDs.